Sanagan’s Meat Locker’s Inclusion Statement and Accessibility Policies

Inclusion is a core value at Sanagan's. It is vital that all employees feel connected, respected, and valued. We want all staff members feel included and engaged, so that they will be empowered to contribute to their fullest--and we can all learn and grow together to be our very best. Including employees from all walks of life means we can bring together a breadth of experiences, ideas, and values, resulting in unsurpassed creativity, authenticity, and satisfaction. We encourage people of all cultures, backgrounds, gender identities, ages, sexual orientations, and abilities to join our team. Together, we are stronger.

Accessibility Policies

Sanagan’s Meat Locker is committed to improving accessibility. We will put the following policies into practice as required by the Accessibility for Ontarians with Disabilities Act.

Sanagan’s Meat Locker is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Sanagan’s Meat Locker is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.

Sanagan’s Meat Locker will consult with people with disabilities to determine their information and communication needs. 

Sanagan’s Meat Locker will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with disabilities.

Modifications to this or other policies: Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

For more information on our Accessibility Policies, or to provide feedback, please contact us by email or by telephone


Sanagan’s has developed specific policies that pertain to providing all people, regardless of abilities, with access to the products and services we offer. Guiding these policies are the following principles:

  • Dignity – provide service in a way that allows the person with a disability to maintain self-respect and the respect of other people.
  • Independence – a person with a disability is allowed to do things on their own without unnecessary help or interference from others.
  • Integration – provide service in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless a different way is necessary to enable them to access goods, services or facilities.
  • Equal opportunity – provide service to a person with a disability in such a way that they have an equal opportunity to access your goods, services or facilities as what is given to others.

All Sanagan’s employees are required to provide the same level of service to all customers and vendors. This includes:

    • Consider a person’s disability when communicating with them. This includes assisting people with reading or understanding our products and services in a manner they will be able to comprehend. (For example, if a customer is vision-impaired, staff must be able to describe everything the customer may want to know: size/weight, prices, etc.)
    • Allow assistive devices. If assistive devices are required by individuals when accessing our products, we will accommodate that individual with their needs. Assistive devices include wheelchairs, TTY phone lines, scooter, oxygen tank, hearing aid, screen reader, etc.). In the event that a customer can’t physically access areas of our stores, our staff are required to assist the customer access the service or goods they are searching for (For example, a customer in a wheelchair can’t easily get through the front door, so the staff open the secondary door to widen the entrance; a customer is having trouble lifting the bags out of the store, so an employee assists them to bring the groceries to their car)
    • Allow service animals. Sanagan’s Meat Locker allows service animals to accompany their owners in all of our locations in the public areas of the retail floor, or in the office area of the Kensington location. There are no restrictions on what type of animal can be used as a service animal. An animal is considered a service animal if:
      • it wears a harness, vest or other visual indicator
  • the person with a disability provides documentation from a regulated health professional
  • Welcome support persons. Support persons help people with a disability perform daily tasks. Often, people who need the help of a support person are not able to do certain things by themselves. For example, a support person might help with communication, mobility or personal care. Sanagan’s welcomes support persons into all of the public areas of our retail floor to assist their individuals. (For example, this also applies to support persons placing orders online or on the phone for their clients.)
  • Inform customers when accessible services are temporarily unavailable. In the event that any of our products or services are unavailable due to unforeseen circumstances, Sanagan’s will clearly communicate through written notice and verbal communication, acknowledging the reason for the disruption as well as the timeframe for reinstating the product or service.  
  • Invite customers to provide feedback. Sanagan’s has a mechanism in place on our website to allow individuals to provide feedback about any of these policies. Individuals are invited to contact us via email or phone with comments and/or feedback, and our policy is to respond to these comments within two business days.